Hybrid Collections Specialist: Negotiation & Recovery

ApTask; Newark (DE); Hybrid; USD 41,600 - 50,000; Full time

Job summary

A leading workforce solutions provider is seeking a Collection Specialist to manage debt recovery efforts. This hybrid role involves contacting delinquent accounts, negotiating payment arrangements, and documenting all collection activities while providing exceptional customer service. The ideal candidate will demonstrate strong negotiation skills, effective communication, and attention to detail. The position requires a high school diploma and the ability to obtain a required collecting license. Join us and be part of a company focused on excellence and innovation.

Qualifications

• 0-1 years of experience in collections or customer service roles.
• Ability to handle difficult conversations and resolve conflicts.
• Must obtain required License for collecting upon placement.

Responsibilities

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors through phone, email, and written correspondence.
• Document all collection activities within client standards.

Skills

Strong negotiation and persuasion skills

Effective verbal and written communication

Detail-oriented and good time management

Basic computing skills

Education

High school diploma or equivalent

Tools

Collections software

CRM systems

Microsoft Office Suite

Job description

A leading workforce solutions provider is seeking a Collection Specialist to manage debt recovery efforts. This hybrid role involves contacting delinquent accounts, negotiating payment arrangements, and documenting all collection activities while providing exceptional customer service. The ideal candidate will demonstrate strong negotiation skills, effective communication, and attention to detail. The position requires a high school diploma and the ability to obtain a required collecting license. Join us and be part of a company focused on excellence and innovation.