Debt Recovery Customer Service Specialist

United Consumer Financial Services; Westlake (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

United Consumer Financial Services in Westlake, Ohio is looking for a Customer Service Representative in Debt Recovery. You will manage inbound calls, ensure positive customer experiences, and meet collection targets. Strong communication skills and the ability to negotiate payment arrangements are essential. The role requires a high school diploma and experience in collections and call centers. This position typically involves full-time hours and may require evening or weekend shifts.

Qualifications

• 1 year of collections experience required.
• 1 year of call center experience required.
• Knowledge of billing and collections procedures.

Responsibilities

• Manage inbound calls regarding account status and payments.
• Provide accurate information about balances and due dates.
• Document all customer interactions in CRM systems.
• Resolve customer complaints with professionalism.
• Identify delinquent accounts and initiate collection actions.

Skills

Negotiation skills

Mathematical calculations

Effective communication

Multi-tasking

Attention to detail

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

United Consumer Financial Services in Westlake, Ohio is looking for a Customer Service Representative in Debt Recovery. You will manage inbound calls, ensure positive customer experiences, and meet collection targets. Strong communication skills and the ability to negotiate payment arrangements are essential. The role requires a high school diploma and experience in collections and call centers. This position typically involves full-time hours and may require evening or weekend shifts.