Strategic Dealer Success Architect

Capital One; New York (NY); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner for auto dealers across Albany, Buffalo, and Syracuse, NY. You will collaborate with the Area Sales Manager (ASM) and POD team to align market strategies and drive Navigator Platform adoption.

You will own the dealer enablement lifecycle, lead ROI conversations, and provide expert product and process troubleshooting.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Responsibilities

• Strategic POD partnership with ASM and POD team to align market strategies and goals.
• Own the customer adoption and retention lifecycle for Navigator Platform.
• Provide product and process troubleshooting and conduct in-market dealer visits.
• Travel up to 50%.

Skills

Process Management

Relationship Management

Sales Enablement

Education

Bachelor's Degree

High School Diploma or GED

Job description

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner for auto dealers across Albany, Buffalo, and Syracuse, NY. You will collaborate with the Area Sales Manager (ASM) and POD team to align market strategies and drive Navigator Platform adoption.

You will own the dealer enablement lifecycle, lead ROI conversations, and provide expert product and process troubleshooting.