Strategic Dealer Success & Enablement Lead

Capital One; Chicago (IL); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Performance-based incentives

Job summary

Capital One is seeking a Dealer Success Manager in Chicago, IL to act as a strategic consultant and customer-centric partner for auto dealers. You will anchor efforts within the Capital One Sales Process, train dealers on Navigator Platform and help drive ROI conversations with key stakeholders.

You will collaborate with POD teammates, travel up to 50% and own the adoption and retention lifecycle, striving to maximize value for dealers and Capital One.

Qualifications

• High School diploma, GED or equivalent certification.
• 1+ year of experience in Process Management.
• 1+ year of experience in Relationship management.

Responsibilities

• Collaborate with ASM and POD team to develop market strategies and achieve sales goals.
• Own customer adoption and retention lifecycle for Navigator Platform.
• Provide product and process troubleshooting and conduct in-market dealer visits.
• Travel up to 50% to support dealer partnerships.

Skills

Process Management

Relationship Management

Education

High School diploma / GED

Bachelor's Degree

Job description

Capital One is seeking a Dealer Success Manager in Chicago, IL to act as a strategic consultant and customer-centric partner for auto dealers. You will anchor efforts within the Capital One Sales Process, train dealers on Navigator Platform and help drive ROI conversations with key stakeholders.

You will collaborate with POD teammates, travel up to 50% and own the adoption and retention lifecycle, striving to maximize value for dealers and Capital One.