Dealer Success Strategist

Capital One Group; Alpharetta (GA); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager in Alpharetta, GA to act as a Strategic Consultant and customer-centric partner to auto dealers. You will support PODs with training, ROI discussions, and solution adoption while owning the setup and ongoing enablement of Navigator Platform deployments.

You will collaborate with the POD team, train dealership staff, and influence stakeholders across the company with a focus on customer impact. Occasional travel up to 50% is required.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.

Responsibilities

• Strategic POD Partnership: Collaborate with the Area Sales Manager and POD team to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: drive success by supporting POD’s sales efforts for Navigator Platform and owning the customer adoption and retention lifecycle, including process improvements for superior outcomes and ROI conversations.
• Frequent in-market visits to dealerships to foster relationships and enable the customer lifecycle.

Skills

Process management

Relationship management

Education

Bachelor's Degree

Job description

Capital One is seeking a Dealer Success Manager in Alpharetta, GA to act as a Strategic Consultant and customer-centric partner to auto dealers. You will support PODs with training, ROI discussions, and solution adoption while owning the setup and ongoing enablement of Navigator Platform deployments.

You will collaborate with the POD team, train dealership staff, and influence stakeholders across the company with a focus on customer impact. Occasional travel up to 50% is required.