Dealer Success & Enablement Specialist

Capital One Group; Detroit (MI); Híbrido; USD 110.000 - 125.000; Jornada completa

Descripción de la vacante

Capital One Group is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers, aligning with the Capital One Sales Process. You will collaborate with POD counterparts, drive Navigator Platform adoption, and own ROI conversations while ensuring seamless setup and effective training.

This role requires strong relationship management, process improvement skills, and the ability to train and troubleshoot a range of technical issues.

Formación

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Bachelor's Degree preferred.
• 2+ years of experience in Process Management requested.
• 2+ years of experience in Relationship management requested.

Responsabilidades

• Strategic POD Partnership: Collaborate with ASM and POD team to develop market strategies and unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive success by supporting POD’s sales efforts for Navigator Platform.
• Own the customer adoption and retention lifecycle, drive process improvements for better outcomes.
• Provide subject matter expertise on Navigator Platform during Sales representation and training.
• Product and Process troubleshooting related to Navigator Platform; perform frequent in-market dealership visits.

Conocimientos

Process Management

Relationship Management

Educación

High School diploma

Bachelor's Degree

Descripción del empleo

Capital One Group is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers, aligning with the Capital One Sales Process. You will collaborate with POD counterparts, drive Navigator Platform adoption, and own ROI conversations while ensuring seamless setup and effective training.

This role requires strong relationship management, process improvement skills, and the ability to train and troubleshoot a range of technical issues.