Dealer Success Strategist for Navigator Platform

Capital One

Baltimore (MD)

On-site

USD 110,000 - 138,000

Full time

2 days ago

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Job summary

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner for auto dealers, anchoring efforts in the Capital One Sales Process. The DSM will support Navigator Platform adoption, ROI-driven conversations, and expert training to ensure dealers maximize value from our technology and processes.

The role requires strong collaboration with POD counterparts, excellent communication across levels, and the ability to travel up to 50% to engage

Qualifications

High School diploma, GED or equivalent certification.
At least 1 year of experience in Process Management.
At least 1 year of experience in Relationship management.

Responsibilities

Strategic POD Partnership: Collaborate with the Area Sales Manager (ASM) and POD team members to develop and execute cohesive market strategies and achieve unified sales goals.
Sales Enablement and Retention Cycle Ownership: Drive superior success by supporting the POD’s sales efforts for Navigator Platform and owning the customer adoption and retention lifecycle.
Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization; Product and Process troubleshooting related to Navigator Platform.
Frequent, in-market visits to dealerships to foster relationships and enable customer adoption and retention.