Strategic Dealer Success Partner

Capital One; Virginia; Hybrid; USD 110,000 - 125,000; Full time

Job summary

Capital One seeks a Dealer Success Manager to act as a strategic consultant and customer-centric partner for auto dealers. You will collaborate with POD counterparts to align market strategies and drive Navigator Platform adoption, retention, and ROI conversations.

The role emphasizes training, issue resolution, and in-market dealership visits to maximize value from Capital One technology and processes. You will influence stakeholders across the organization, support sales efforts, and own

Qualifications

• Experience managing processes and improving workflows.
• Proven ability to manage relationships with clients and partners.
• Strong communication and influencing skills.

Responsibilities

• Collaborate with ASM and POD to develop cohesive market strategies and unified sales goals.
• Drive adoption and retention of Navigator Platform and own customer lifecycle.
• Provide SME on processes and Navigator Platform during sales engagements.
• Frequent in-market visits to dealerships to enable customers.

Skills

Process Management

Relationship management

Education

Bachelor's Degree

High School diploma / GED

Job description

Capital One seeks a Dealer Success Manager to act as a strategic consultant and customer-centric partner for auto dealers. You will collaborate with POD counterparts to align market strategies and drive Navigator Platform adoption, retention, and ROI conversations.

The role emphasizes training, issue resolution, and in-market dealership visits to maximize value from Capital One technology and processes. You will influence stakeholders across the organization, support sales efforts, and own