Strategic Cyber Security Customer Success Manager

Check Point Software; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Exposure to award-winning technologies

Opportunity to develop ideas

Brilliant team

Job summary

Check Point Software is seeking a results-driven Customer Success professional to help customers realize the full value of our cyber security solutions.

You will build relationships with executive and engineering buyers, drive adoption, manage renewals, and coordinate with Products, Engineering and Support to meet strategic goals. This role requires 5+ years in Cyber/IT, strong communication, and willingness to travel; eligible to work in the U.S. without sponsorship.

Qualifications

• Customer-first approach and customer advocacy mindset.
• 5+ years in Cyber/IT with Customer Success/Pre-Sales/Professional Services/Sales roles.
• Excellent communication and relationship-building skills.
• Strong technical orientation and ability to discuss technical requirements.
• Experience optimizing existing customer-success processes.
• Highly organized, self-driven and capable of multi-tasking.
• Active listening and patient, collaborative mindset.
• Willingness to travel abroad periodically.

Responsibilities

• Accelerate value realization of Check Point products and services.
• Provide top-notch Customer Advocacy across departments to fulfil requirements.
• Develop relationships with customer executives and engineering leaders.
• Set retention goals and track progress against milestones.
• Assist customers with adoption, deployment, and ongoing usage.
• Identify upsell/cross-sell opportunities via customer experience.
• Collaborate with implementation partners on strategic accounts.
• Lead account management strategy and QBRs with customers.
• Understand contracts to ensure fulfillment and renewal readiness.
• Handle crisis management when needed.

Skills

Customer-first

Experience 5+ years

Communication skills

Technical skills

Process optimization

Highly organized

Self-driven

Active listening

Independent work

Willingness to travel

Job description

Check Point Software is seeking a results-driven Customer Success professional to help customers realize the full value of our cyber security solutions.

You will build relationships with executive and engineering buyers, drive adoption, manage renewals, and coordinate with Products, Engineering and Support to meet strategic goals. This role requires 5+ years in Cyber/IT, strong communication, and willingness to travel; eligible to work in the U.S. without sponsorship.