Cybersecurity Technical Customer Success Lead

Check Point Software Technologies; Oklahoma City (OK); On-site; USD 85,000 - 135,000; Full time

Job summary

Check Point Software Technologies is seeking a customer-focused leader to drive value realization for its cybersecurity products in the U.S. market.

You will advocate for customers, coordinate with Products, Engineering, and Support to meet strategic goals and ensure successful deployments. You will nurture executive relationships with key decision makers, guide adoption and renewal efforts, and identify upsell opportunities.

Qualifications

• A customer-first approach.
• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
• Excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel abroad from time to time

Responsibilities

• Accelerate the customer's value realization of Check Point's products & services
• Providing top-notch Customer Advocacy - Understand the customer's technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Exec and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point's products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Skills

Customer success

Pre-Sales

Communication

Relationship management

Technical skills

Tools

CRM software

Job description

Check Point Software Technologies is seeking a customer-focused leader to drive value realization for its cybersecurity products in the U.S. market.

You will advocate for customers, coordinate with Products, Engineering, and Support to meet strategic goals and ensure successful deployments. You will nurture executive relationships with key decision makers, guide adoption and renewal efforts, and identify upsell opportunities.