Global Cybersecurity Customer Success Manager

Check Point Software; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Check Point Software is seeking a Customer Success professional to drive adoption, retention and expansion with strategic accounts in a fast-paced environment. You will liaise with Product, Engineering and Support to align on customer needs and deliver measurable value.

The role emphasizes building executive and engineering relationships, coordinating cross-functional teams, and structuring retention milestones while ensuring contract fulfillment.

Qualifications

• 5+ years of relevant experience in Cyber/IT in roles such as Customer Success, Pre-Sales, Professional Services, Sales or Technical Services.
• Excellent communication and relationship-building skills.
• Strong technical skills and orientation.
• Experience optimizing Customer Success processes.

Responsibilities

• Accelerate the customer value realization of Check Point's products and services.
• Provide top-notch Customer Advocacy and liaise with Product, Engineering, Support to fulfill requirements.
• Develop relationships with key customer decision makers (Exec and Engineering).
• Establish and execute clear retention goals and milestones.
• Assist and track customers with adoption, deployment and ongoing usage of Check Point products and services.
• Identify upsell/cross-sell opportunities and promote value through customer experience.
• Collaborate with implementation partners on strategic accounts and opportunities.
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls).
• Understand contracts to ensure fulfillment; manage crisis situations.

Skills

Customer-first mindset

Communication skills

Technical aptitude

Process optimization

Organization

Proactivity

Active listening

Independent work

Travel willingness

Job description

Check Point Software is seeking a Customer Success professional to drive adoption, retention and expansion with strategic accounts in a fast-paced environment. You will liaise with Product, Engineering and Support to align on customer needs and deliver measurable value.

The role emphasizes building executive and engineering relationships, coordinating cross-functional teams, and structuring retention milestones while ensuring contract fulfillment.