Global Cybersecurity Customer Success Leader

Check Point Software Technologies; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Check Point Software Technologies in Dallas, TX, is seeking a Customer Success professional to accelerate value realization of our products and services and to build strong executive and engineering relationships.

You will advocate for customers, liaise with Product, Engineering and Support, and drive adoption, retention and growth across strategic accounts, including collaboration with implementation partners.

Qualifications

• 5+ years of relevant experience in Cyber/IT customer success roles.
• Excellent communication and ability to foster positive business relationships.
• Strong technical skills and orientation for technical conversations.
• Experience analyzing and optimizing processes in the Customer Success department.
• Highly organized and able to multi-task in a fast-paced environment.

Responsibilities

• Accelerate the customer's value realization of Check Point's products & services.
• Advocate for customers and liaise with Product, Engineering and Support to fulfill requirements.
• Develop and nurture relationships with key customer decision makers (Exec and Engineering).
• Establish and execute clear retention goals and milestones.
• Assist and track customers with ongoing adoption of Check Point's products and services.
• Identify opportunities to upsell/cross-sell and promote value through customer experience.
• Work with implementation partners on strategic accounts and opportunities.
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls).
• Understand contracts to ensure agreement fulfillment.
• Crisis management

Skills

Customer-first approach

Excellent communication

Strong technical skills

Highly organized

Self-driven

Active listener

Independent work

Willing to travel

Job description

Check Point Software Technologies in Dallas, TX, is seeking a Customer Success professional to accelerate value realization of our products and services and to build strong executive and engineering relationships.

You will advocate for customers, liaise with Product, Engineering and Support, and drive adoption, retention and growth across strategic accounts, including collaboration with implementation partners.