Remote Cybersecurity Technical Customer Success Manager

Check-Point-Software-Technologies-2; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Check Point Software Technologies is seeking a Technical Customer Success Manager to drive value realization for Central US customers from a remote Texas-based office. You’ll advocate for customers, coordinate with Products, Engineering, and Support, and lead strategic account planning.

The role requires 5+ years in Cyber/IT customer success or related roles, strong communication, and a proactive, organized mindset. Travel may be required occasionally as part of global relationships.

Qualifications

• 5+ years of relevant experience in Cyber/IT roles (Customer Success/Pre-Sales/Professional Services/Sales).
• Excellent communication skills and ability to foster positive business relationships.
• Strong technical skills and orientation.
• Experience optimizing processes in the Customer Success department.
• Highly organized and able to multi-task.

Responsibilities

• Accelerate the customer’s value realization of Check Point’s products & services.
• Provide top-notch Customer Advocacy and liaise with Products, Engineering, Support to fulfill requirements.
• Develop and nurture relationships with key customer decision makers (Exec and Engineering).
• Establish and execute clear retention goals and milestones.
• Assist and track customers with adoption (deployment and usage) of Check Point’s products and services.
• Identify opportunities to upsell/cross-sell services and promote value through customer experience.
• Collaborate with implementation partners on strategic accounts and opportunities.
• Lead customer-facing account management strategy and QBRs.
• Understand contracts to ensure fulfillment.
• Demonstrate crisis management and customer-first approach.

Skills

Customer success

Communication

Relationship building

Technical mindset

Travel willingness

Job description

Check Point Software Technologies is seeking a Technical Customer Success Manager to drive value realization for Central US customers from a remote Texas-based office. You’ll advocate for customers, coordinate with Products, Engineering, and Support, and lead strategic account planning.

The role requires 5+ years in Cyber/IT customer success or related roles, strong communication, and a proactive, organized mindset. Travel may be required occasionally as part of global relationships.