Strategic CX Accounts Lead (Remote)

Avaya; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Avaya is seeking a National Account Manager to drive CCaaS/CX/UCaaS sales through channel partners. You will protect the core voice business while aggressively expanding into AI, Cloud, and Orchestration territories, weaving in the company’s “Innovation Without Disruption” message with C-suite clients.

As Trusted Executive Advisor & Commercial Architect, you will lead high-stakes discussions on TCO, ROI, migrations, and modernization of CX platforms.

Qualifications

• 8+ years of CCaaS/CX/UCaaS sales experience.
• Experience selling through channel partners.
• Executive presence for C-suite discussions.
• Track record of meeting or exceeding sales targets.

Responsabilités

• Act as the primary business consultant to customer C-suite executives, focusing on TCO, ROI, and migration justification.
• Develop transition strategies for customers migrating from legacy environments and modernize CX.
• Lead high-level business discovery to define strategy for CCaaS solutions across channels.

Connaissances

CCaaS/CX/UCaaS sales

Channel partner sales

Executive presence

Target achievement; sales targets

Formation

Bachelor degree or equivalent experience

Master degree preferred

Description du poste

Avaya is seeking a National Account Manager to drive CCaaS/CX/UCaaS sales through channel partners. You will protect the core voice business while aggressively expanding into AI, Cloud, and Orchestration territories, weaving in the company’s “Innovation Without Disruption” message with C-suite clients.

As Trusted Executive Advisor & Commercial Architect, you will lead high-stakes discussions on TCO, ROI, migrations, and modernization of CX platforms.