SLED CX Account Manager | TOLA

Avaya Corporation; Texas; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Avaya is seeking a SLED Account Executive to drive adoption of CCaaS, UCaaS, and CX solutions across large enterprise clients. The role emphasizes strategic advisory leadership, business design, and value realization for AI-powered omnichannel platforms.

You will partner with executives to articulate ROI, TCO, and platform scalability, while traveling as needed to meet multi-year sales plans. This is a remote role within the United States, requiring strong market knowledge and a track record of

Qualifications

• 8+ years of SLED sales experience
• Experience selling CCaaS/UCaaS/CX solutions to large organizations
• Excellent executive-level communication and presentation skills
• Willingness to travel as required to meet plans

Responsibilities

• Serve as strategic business advisor and sales leader for CCaaS/Omnichannel initiatives
• Develop commercial and transition strategies for customers migrating from legacy environments
• Lead high-level discovery to justify business value and ROI for cloud CX solutions
• Demonstrate and articulate product value through demonstrations and PoCs

Skills

SLED sales experience

CCaaS/UCaaS/CX

Executive presence

Travel readiness

Education

Master's degree preferred

Job description

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Date: Oct 27, 2026

Location

Virtual, TX, US

Requisition ID: 37768

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Short Description

Drive the Future of AI-Powered Customer Experience (CX)

Avaya is leading a massive shift in the global enterprise CX landscape with a unified, AI-driven, and open cloud architecture. We're looking for a highly accomplished and strategically-minded SLED Named Account Executive to be a primary driver in accelerating the adoption of our portfolio—focused on cutting-edge solutions: CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.

This is a dynamic role for a visionary who excels at building a compelling narrative and translating complex, multi-modal cloud capabilities into quantifiable, multi-million dollar business outcomes for our enterprise clients. If you thrive on demonstrating market expertise and driving the adoption of modern, open, and cloud-based CX solutions, this is your next career move

What You'll Be Doing

You will be a strategic business advisor and sales leader with focus on our strategic CCaaS, AI, and Orchestration portfolio and developing successful commercial and transition strategies for customers migrating from legacy environments.

Trusted Executive Advisor: Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.

Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging).

Demonstration and Value Realization: participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).

Competitive Market Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages.

What You'll Bring to the Table

Experience: 8+ years of successful SLED sales experience with a strong preference for expertise in CCaaS/UCaaS/CX.

Achievements: A demonstrated history of hitting and exceeding sales targets

Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences.

Travel: Travel as required to achieve monthly, quarterly and annual sales plans.

• Location: the position is remote and can be worked from any major city within TOLA with good airport access

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Experience

8 - 12 Years of Experience

Education

Master Degree is preferred

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.