Strategic Account Executive — UCaaS/CCaaS/CX (Remote)

Zoom; United States; Remote; USD 90,000 - 180,000; Full time

Job summary

Zoom is seeking a strategic Account Executive to drive digital transformation in the Commercial sector. You will lead a territory, balance net-new with expansion, and leverage UCaaS, CCaaS, CX, and AI to solve critical business challenges.

You will engage C-Level and VP stakeholders, build data-driven plans, and negotiate multi-year agreements to maximize value and minimize churn. A remote/hybrid work model is supported by Zoom's structured approach.

Qualifications

• Have proven Account Executive experience across UCaaS, CCaaS, and CX, with success in outbound prospecting, new logo acquisition, and driving change through tailored customer insights.
• Knowledge of Cloud Economics with CAPEX vs OPEX models and ability to build TCO and financial impact models for stakeholders.
• Experience using CRM systems and sales tools to manage pipeline, forecasting, and deal progression with accuracy.
• Maintain accurate commit forecasts and mutual action plans to ensure visibility and alignment across opportunities.
• Demonstrate resilience, collaboration, and effective communication across teams.
• Show a commitment to continuous learning and evolving sales approaches in changing markets.

Responsibilities

• Build and manage a robust sales pipeline through proactive outbound prospecting.
• Orchestrate data-driven territory plans by leveraging insights and consumption trends.
• Execute hybrid prospecting strategies that blend social selling, partner co-selling, and direct outreach.
• Drive product consumption and adoption by identifying unused entitlements and converting them to active usage.
• Engage C-Level, VP-Level, and functional leaders to align solutions with business goals and digital transformation roadmaps.
• Negotiate complex multi-year agreements including professional services to maximize long-term value.
• Create and deliver presentations, proposals, and quarterly business reviews showing ROI and future roadmaps.

Skills

Account Exec

UCaaS/CCaaS/CX

CRM proficiency

Forecasting

Strategic collaboration

Adaptability

Tools

CRM tools

Job description

Zoom is seeking a strategic Account Executive to drive digital transformation in the Commercial sector. You will lead a territory, balance net-new with expansion, and leverage UCaaS, CCaaS, CX, and AI to solve critical business challenges.

You will engage C-Level and VP stakeholders, build data-driven plans, and negotiate multi-year agreements to maximize value and minimize churn. A remote/hybrid work model is supported by Zoom's structured approach.