Strategic CX Named Accounts Leader (Remote)

Avaya Corporation; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Avaya is seeking a CX Named Accounts Manager to drive sales with major accounts from a virtual US base. You will bridge legacy infrastructure with next-generation Agentic AI and Composable CX, guiding customers through complex migrations while maintaining security and compliance standards.

You will lead executive-level discussions on ROI, TCO, and commercial justification, expanding into AI, cloud, and orchestration spaces with channel partners. Travel as needed.

Qualifications

• 8+ years of CCaaS/CX/UCaaS sales experience.
• Strong preference for selling through channel partners.
• Executive presence with C-level audiences.
• Willingness to travel as required.

Responsibilities

• Own the narrative to drive sales results with customers and partners.
• Lead strategic discussions on ROI, TCO and migrations.
• Develop and execute commercial strategies for migrations to cloud/AI.
• Design high-level CCaaS solutions across voice and digital channels.
• Deliver compelling product demos and PoCs with engineering.
• Maintain market intelligence on CCaaS competitors.

Skills

CCaaS sales experience

Channel partner sales

Executive presence

Travel willingness

Education

Master's degree preferred

Job description

Avaya is seeking a CX Named Accounts Manager to drive sales with major accounts from a virtual US base. You will bridge legacy infrastructure with next-generation Agentic AI and Composable CX, guiding customers through complex migrations while maintaining security and compliance standards.

You will lead executive-level discussions on ROI, TCO, and commercial justification, expanding into AI, cloud, and orchestration spaces with channel partners. Travel as needed.