Strategic Customer Success Partner - Tech (Remote)

LM Wind Power / GE; Georgia; Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Remote work (100% US)

Medical, Vision, Dental

401(k) with employer match

Paid Time Off and holidays

Employee stock purchase plan (ESPP)

Job summary

First Advantage is seeking a Customer Success Partner to join the Strategic Account Management Team. This consultative sales and enterprise account management role focuses on growth within named accounts, coordinating with client operations and technology to sustain service levels.

The position is a 100% remote role within the United States, with light travel possible. You will develop account plans, track revenue, identify cross-sell opportunities, and manage contracts and renewals.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 3+ years in professional account management or sales for strategic National/Global accounts with C-level relationships.
• Proficiency with MS Office, especially Word, PowerPoint, and Excel.
• Strong verbal and written communication, and interpersonal skills.
• Excellent multi-tasking, time-management, organization, and analytical/problem-solving abilities.
• Networking capabilities with professional demeanor.

Responsibilities

• Develop clear account plans detailing customers, industries, and risk history.
• Track revenue trends, opportunities, and competitive threats.
• Meet or exceed revenue objectives within named accounts.
• Identify additional FA products/solutions and cross-functional resources.
• Understand pricing, procedures, and services to articulate benefits to customers.
• Maintain knowledge of competitors to highlight advantages.
• Prepare quarterly and annual client business reviews.
• Manage contract documentation including MSAs, SOWs, SLAs, and SOPs.
• Handle renewals and responses to RFPs; deliver unsolicited renewal proposals with value.
• Monitor and report on program performance; collaborate with internal teams.

Skills

Account management

Sales

Communication

Time management

Analytical thinking

Networking

Education

Bachelor's degree

Tools

MS Office

Job description

First Advantage is seeking a Customer Success Partner to join the Strategic Account Management Team. This consultative sales and enterprise account management role focuses on growth within named accounts, coordinating with client operations and technology to sustain service levels.

The position is a 100% remote role within the United States, with light travel possible. You will develop account plans, track revenue, identify cross-sell opportunities, and manage contracts and renewals.