Strategic Customer Success Partner: Drive Client Growth

Sealed Air Corporation; Charlotte (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Charlotte, NC, seeks a Customer Success Partner to build strong client relationships and ensure ongoing success with our packaging solutions. The role emphasizes proactive communication, health monitoring of product usage, and a client-first approach to drive long-term value.

You will collaborate with cross-functional teams, resolve issues, manage requests, and advocate for customers to improve processes.

Qualifications

• Experience in Customer Experience/Success environment.
• Experience in order and complaint management.
• Able to work in a dynamic team environment.
• Calm and rational thinker under pressure with strict timelines.
• Able to identify root causes and develop improvements.
• Proficient with SAP/ERP systems and Microsoft Office 365.
• Flexible with work hours to cover different time zones/holiday calendars.

Responsibilities

• Develop and maintain strong, trust-based relationships with a portfolio of clients, serving as their primary contact.
• Handle requests from customers for mutual benefit, aligning with procedures, KPIs and SLAs.
• Regularly check in with customers, monitor usage patterns and health metrics, identify risks and opportunities.
• Advocate for customer needs internally, collaborating with Supply Chain, Sales and Marketing to resolve issues and improve experiences.

Skills

Customer experience

Order management

Complaint management

SAP/ERP

Microsoft Office 365

Cross-functional collaboration

Tools

Microsoft Office 365

Job description

Sealed Air Corporation in Charlotte, NC, seeks a Customer Success Partner to build strong client relationships and ensure ongoing success with our packaging solutions. The role emphasizes proactive communication, health monitoring of product usage, and a client-first approach to drive long-term value.

You will collaborate with cross-functional teams, resolve issues, manage requests, and advocate for customers to improve processes.