Customer Success & Solutions Specialist

Sealed Air; Santa Fe Springs (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Sealed Air in Santa Fe Springs, CA is seeking a Customer Service Representative to handle inquiries related to sales, promotions, installations, and communications.

You will strive to maintain strong customer relations, resolve claims fairly under consumer laws, and contribute to initiatives that proactively inform and educate customers, improving service and satisfaction across inputs and feedback.

Responsibilities

• Provides customer services relating to sales, sales promotions, installations and communications
• Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws
• Develops organizationwide initiatives to proactively inform and educate customers
• Develops improvement plans in response to customer surveys

Job description

Sealed Air in Santa Fe Springs, CA is seeking a Customer Service Representative to handle inquiries related to sales, promotions, installations, and communications.

You will strive to maintain strong customer relations, resolve claims fairly under consumer laws, and contribute to initiatives that proactively inform and educate customers, improving service and satisfaction across inputs and feedback.