Head of Global Application Engineering & Customer Insights

Sealed Air Corporation; Charlotte (NC); On-site; USD 128,000 - 221,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Sealed Air Corporation in Charlotte, NC seeks a leader to build and head a global Application Engineering function that links customer operations to system requirements, validated performance, and differentiated innovation.

You will drive NPD qualification, beta programs, and Level 2 escalations, partnering with Materials R&D, Equipment R&D, Marketing, Sales Applications, and Service to accelerate decisions and ensure robust, customer-ready solutions.

Qualifications

• Bachelor’s degree in engineering, packaging, materials science, chemistry, or related technical field (Master’s preferred).
• Experience leading customer-facing technical work across new product development, application engineering, market development, or similar roles.
• Proven ability to translate customer insights into technical requirements, validation plans, and innovation opportunities.
• Strong systems thinking across materials + equipment + application; comfortable resolving tradeoffs under real-world constraints.
• Demonstrated people leadership: hiring, coaching, and performance management in a cross-functional environment.
• Data-driven communicator: able to create clear reports, test summaries, and recommendations for technical and business audiences.
• Comfortable with significant customer engagement and travel (domestic and international).

Responsibilities

• Own fitness-for-use performance specs across consumables, equipment, and systems.
• Lead consumable qualification on equipment platforms and beta qualification plans.
• Map customer needs through structured observations and workflow mapping.
• Build a repeatable insight process from beta programs and field issues.
• Plan benchmarking against alternatives and define performance targets.
• Serve as Level 2 escalation owner for complex system issues.
• Partner with R&D, Marketing, Sales Applications, and Service to accelerate decisions.
• Recruit, coach, and develop an AE team with strong test rigor and communication.

Skills

Customer-facing

Requirements translation

Systems thinking

Data-driven communication

Travel willingness

People leadership

Education

Bachelor's in engineering/packaging/chemistry

Master's preferred

Job description

Sealed Air Corporation in Charlotte, NC seeks a leader to build and head a global Application Engineering function that links customer operations to system requirements, validated performance, and differentiated innovation.

You will drive NPD qualification, beta programs, and Level 2 escalations, partnering with Materials R&D, Equipment R&D, Marketing, Sales Applications, and Service to accelerate decisions and ensure robust, customer-ready solutions.