Customer Success Partner

Sealed Air Corporation; Charlotte (NC); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Charlotte, NC, seeks a Customer Success Partner to build strong client relationships and ensure ongoing success with our packaging solutions. The role emphasizes proactive communication, health monitoring of product usage, and a client-first approach to drive long-term value.

You will collaborate with cross-functional teams, resolve issues, manage requests, and advocate for customers to improve processes.

Qualifications

• Experience in Customer Experience/Success environment.
• Experience in order and complaint management.
• Able to work in a dynamic team environment.
• Calm and rational thinker under pressure with strict timelines.
• Able to identify root causes and develop improvements.
• Proficient with SAP/ERP systems and Microsoft Office 365.
• Flexible with work hours to cover different time zones/holiday calendars.

Responsibilities

• Develop and maintain strong, trust-based relationships with a portfolio of clients, serving as their primary contact.
• Handle requests from customers for mutual benefit, aligning with procedures, KPIs and SLAs.
• Regularly check in with customers, monitor usage patterns and health metrics, identify risks and opportunities.
• Advocate for customer needs internally, collaborating with Supply Chain, Sales and Marketing to resolve issues and improve experiences.

Skills

Customer experience

Order management

Complaint management

SAP/ERP

Microsoft Office 365

Cross-functional collaboration

Tools

Microsoft Office 365

Job description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Position Purpose:

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.

Pay: $23.00-$25.00

Shift: Morning

Principle Duties And Tasks

Customer Relationship Management

• Develop and maintain strong, trust based relationships with a portfolio of assigned clients serving as their primary point of contact and trusted advisor.
• Utilize those relationships to manage requests from the customer for mutual benefit providing a personalized service. To handle all incoming contacts dealing with Customers’ needs and expectations in line with all procedures, KPI’s & SLA’s

Proactive Engagement & Health Monitoring

• Regularly check in with customers, monitor their usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement.

Problem Resolution & Advocacy

• Act as an advocate for customer needs internally, working closely with cross-functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience.

Qualifications

• Preferred 2 years prior experience within a Customer Experience/Success Environment
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Calm & rational thinker able to work under pressure to strict timelines
• Able to identify root cause of issues, develop solutions and challenge current processes for improvement.
• Computer Skills (SAP/ERP Systems, Microsoft Office 365)
• Flexible with work hours – required to cover different time zones/holiday calendars

Benefits And Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.