Strategic Customer Success Partner

Saint-Gobain Performance Polymer Solutions; Bristol (RI); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Omniseal Solutions is seeking a Customer Success-focused professional to act as the primary contact for assigned accounts, building trusted relationships and advocating for customer needs. You will collaborate with Sales, Operations, and Finance to deliver outcomes that meet commitments and drive growth.

You will own customer outcomes, manage orders, resolve issues, and use data to guide decisions, strengthening satisfaction, loyalty, and overall business performance.

Qualifications

• Bachelor's degree preferred (not required).
• Preferred fields of study include Communications; Business; Supply Chain Management; Customer Success Management; Account Management.

Responsibilities

• Serve as the primary point of contact for assigned customers, developing trusted relationships built on responsiveness, transparency, and accountability.
• Understand customer priorities, business objectives, and operational requirements to deliver a high-quality customer experience.
• Act as a customer advocate, ensuring customer needs are effectively communicated and represented across the organization.
• Proactively communicate order status, delivery updates, risks, and resolutions to maintain customer confidence and trust.
• Drive positive customer outcomes by ensuring commitments are met and issues are resolved with urgency and professionalism.
• Manage customer orders throughout the entire order lifecycle, ensuring accuracy, compliance, and on-time execution.
• Take ownership of customer inquiries, concerns, and escalations from initial identification through final resolution.
• Apply critical thinking and sound judgment to identify root causes, mitigate risks, and implement effective solutions.
• Anticipate potential disruptions and proactively coordinate corrective actions to minimize customer impact.
• Collaborate with Sales, Operations, Supply Chain, Production Planning, Engineering, Quality, and Finance to align stakeholders around priorities.

Skills

Customer relationship management

Account management

Communication skills

Problem solving

Education

Bachelor's degree preferred

Job description

Omniseal Solutions is seeking a Customer Success-focused professional to act as the primary contact for assigned accounts, building trusted relationships and advocating for customer needs. You will collaborate with Sales, Operations, and Finance to deliver outcomes that meet commitments and drive growth.

You will own customer outcomes, manage orders, resolve issues, and use data to guide decisions, strengthening satisfaction, loyalty, and overall business performance.