Strategic CSM, Trust Platform — Hybrid Growth

Checkr; San Francisco (CA); Hybrid; USD 169,000 - 199,000; Full time

Benefits offered by this job

Lunch 5 times a week

Commuter stipend

Abundance of snacks and beverages

Job summary

A tech platform company in San Francisco is looking for a Customer Success Manager. In this role, you will own strategic accounts and focus on adoption and growth. Candidates should have 6–10+ years in customer success management, a strong track record of managing enterprise accounts, and the ability to communicate effectively with technical stakeholders. This hybrid position requires 3 days in-office, and offers a competitive salary range of $169,000 to $199,000 per year.

Qualifications

• 6–10+ years in Customer Success or Strategic Account Management.
• Experience managing enterprise accounts with revenue responsibility.
• Proven track record of driving retention and expansion.

Responsibilities

• Own strategic accounts and ensure meaningful production usage.
• Drive adoption and identify underutilization.
• Translate product capabilities into business impact through insights.

Skills

B2B SaaS experience

Customer success management

Technical fluency

AI experimentation

Accountability

Tools

Zendesk

Salesforce

Google Apps

Looker

Job description

A tech platform company in San Francisco is looking for a Customer Success Manager. In this role, you will own strategic accounts and focus on adoption and growth. Candidates should have 6–10+ years in customer success management, a strong track record of managing enterprise accounts, and the ability to communicate effectively with technical stakeholders. This hybrid position requires 3 days in-office, and offers a competitive salary range of $169,000 to $199,000 per year.