Strategic Customer Success Manager - Compliance SaaS Hybrid

Certivo, Inc.; Seattle (WA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation with equity

Fast-paced working environment

Opportunity for growth

Job summary

A growth-focused AI compliance platform is seeking a Customer Success Manager in Seattle. The role involves managing the post-sale relationship with customers, ensuring successful onboarding and continuous platform adoption across compliance categories. Desired candidates have 3-5 years in customer success roles, strong communication skills, and the capacity to manage complex client needs. This position offers hybrid work options and is integral to driving customer satisfaction and retention.

Qualifications

• 3–5 years of experience in customer success or implementation roles.
• Experience with complex customer relationships.
• Ability to learn technical and regulatory subject matter quickly.

Responsibilities

• Own customer onboarding and implementation.
• Drive adoption and expansion across compliance categories.
• Monitor customer health proactively.

Skills

Customer relationship management

Proactive mindset

Strong communication skills

Comfort with data

Job description

A growth-focused AI compliance platform is seeking a Customer Success Manager in Seattle. The role involves managing the post-sale relationship with customers, ensuring successful onboarding and continuous platform adoption across compliance categories. Desired candidates have 3-5 years in customer success roles, strong communication skills, and the capacity to manage complex client needs. This position offers hybrid work options and is integral to driving customer satisfaction and retention.