Strategic Customer Success Manager – SaaS Networking & Security

Clutch Canada; Chicago (IL); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock options

Health Savings Account

Flexible time-off

Parental leave

Disability benefits

Job summary

Cato Networks is seeking a Customer Success Manager to be a trusted advisor to our top customers from deployment through renewal. You will inspire and support customer adoption and expansion, using your customer-facing and technical acumen to lead our customers to success.

Curiosity, creativity, and empathy guide your approach as you collaborate with Sales, CS, R&D and Support to ensure customers realize the full value of our technology.

Qualifications

• 5+ years in a Customer Success or sales role at a high-growth SaaS software or technology vendor.

Responsibilities

• Responsible for the health of the assigned accounts and ensure our customers stay and grow with us, realizing the full value of the investment in our technology.
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering).
• Own and orchestrate Cato's post-sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells.

Skills

Customer Success

Sales experience

SaaS

Job description

Cato Networks is seeking a Customer Success Manager to be a trusted advisor to our top customers from deployment through renewal. You will inspire and support customer adoption and expansion, using your customer-facing and technical acumen to lead our customers to success.

Curiosity, creativity, and empathy guide your approach as you collaborate with Sales, CS, R&D and Support to ensure customers realize the full value of our technology.