Customer Success Manager - Michigan

Clutch Canada; Detroit (MI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Stock options

Health Savings Account

Flexible time-off

Parental leave

Disability benefits

Job summary

Cato Networks in Detroit is seeking a Customer Success Manager to ensure health and expansion of our top accounts across our cloud networking platform. You will be a trusted advisor guiding deployments, adoption, and renewal strategies to maximize value for each customer.

You will collaborate with Sales, Customer Success, R&D, and Support to orchestrate post-sales activities, drive product adoption, and secure upsell opportunities while maintaining exceptional customer relationships.

Qualifications

• 5+ years in a Customer Success or SaaS role at a high growth vendor.
• Experience and exposure with networking or security software solutions.
• Excellent customer communication and presentation skills.
• Ability to listen and understand customer needs and provide solutions.
• Influence and persuade at all levels to gain Trusted Advisor status.
• Strong organizational skills in a fast-paced environment.
• Willingness to travel up to 25%.
• Must be located in the Detroit, MI area.

Responsibilities

• Own the health of assigned accounts and drive growth and renewals.
• Develop relationships with key stakeholders and cross-functional teams.
• Lead post-sales motions including QBRs, adoption maturity assessments, renewals and upsells.

Skills

Customer success

SaaS sales

Communication

Presentation skills

Relationship management

Travel readiness

Tools

Networking software

Security software

Routing

Switching

SD-WAN

Firewalls

Proxy

SSO/SAML/LDAP

Threat protection

Job description

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience and Exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Must be located in the Detroit, MI area
• Ability to travel up to 25% of the time

Prior Experience

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
• Routing (static, BGP, EIGRP, etc.)
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• Threat protection mechanisms (IPS, AM, etc.)
• Load Balancing
• Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
• WAN, MPLS

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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