Strategic Customer Success Manager - Retail Vendors

Amazon; Seattle (WA); On-site; USD 80,200 - 101,800; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is hiring a Customer Success Manager in Seattle to shape the future of retail e-commerce. In this role, you will influence major retail brands, driving business growth and enhancing vendor satisfaction through data-driven insights.

Applicants should have a bachelor's degree and at least 3 years of experience in account management or vendor management. Strong analytical and communication skills, along with proficiency in Microsoft Excel, are essential. Comprehensive benefits, including health insurance and 401(k) matching, are offered.

Qualifications

• 3+ years of vendor or client-facing experience in Account Management or relevant fields.
• Experience leading prioritization of tasks and meeting deadlines.
• Demonstrated analytical and problem-solving capabilities.

Responsibilities

• Analyze performance metrics and provide actionable recommendations.
• Build and maintain collaborative relationships with vendors.
• Guide vendors through Amazon’s tools and policies.

Skills

Analytical skills

Problem-solving

Communication skills

Data analysis

Microsoft Excel proficiency

Education

Bachelor's degree or equivalent

Tools

Data visualization tools

Job description

Amazon is hiring a Customer Success Manager in Seattle to shape the future of retail e-commerce. In this role, you will influence major retail brands, driving business growth and enhancing vendor satisfaction through data-driven insights.

Applicants should have a bachelor's degree and at least 3 years of experience in account management or vendor management. Strong analytical and communication skills, along with proficiency in Microsoft Excel, are essential. Comprehensive benefits, including health insurance and 401(k) matching, are offered.