Remote CSM — B2B SaaS Growth & Retention

Order.co; United States; Remote; USD 85.000 - 120.000; Vollzeit

Benefits dieser Stelle

401(k)

Remote work policies

Wellness benefits

Flexible time off

Zusammenfassung

Order.co is seeking a Customer Success Manager to own the post-sale and post-implementation experience for a growing portfolio of customers. You will steward onboarding, adoption, retention, and expansion, serving as a trusted advisor to Operations and Finance teams across diverse organizations.

You’ll collaborate with Product, Ops, and Support to surface insights, resolve risks early, and continually improve the customer journey, driving loyalty and advocacy as Order.co scales.

Qualifikationen

• 2+ years in an Account Management or Customer Success role in a B2B SaaS environment.
• Proven ability to meet revenue and retention targets.
• Experience in managing client data within a CRM and consultative selling.

Aufgaben

• Be the main contact for assigned accounts, guiding post-sale journey with Operations and Finance teams.
• Retain and grow a rapidly expanding book of business.
• Act as the consultant on purchasing and payments best practices for clients.
• Understand client goals and show how Order subscriptions meet them.
• Increase share of wallet while mitigating churn and driving NRR.
• Collaborate with Operations and Product to translate feedback into improvements.

Kenntnisse

Account Management

Customer Success

Relationship Building

Churn Mitigation

Revenue Retention

Tools

CRM system

Jobbeschreibung

Order.co is seeking a Customer Success Manager to own the post-sale and post-implementation experience for a growing portfolio of customers. You will steward onboarding, adoption, retention, and expansion, serving as a trusted advisor to Operations and Finance teams across diverse organizations.

You’ll collaborate with Product, Ops, and Support to surface insights, resolve risks early, and continually improve the customer journey, driving loyalty and advocacy as Order.co scales.