Strategic CSM — SaaS Finance & Procurement (Remote, Flexible PTO)

Order.co; New York (NY); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Base + uncapped variable compensation

Employer-sponsored 401(k)

Remote-friendly policies

Medical, dental, vision

Parental leave

Job summary

Order.co is hiring a Customer Success Manager to own post-sale, post-implementation experiences for a growing portfolio of customers. You will ensure ongoing value from the platform, deepen adoption, and position Order.co as a strategic partner in purchasing and payments operations.

Reporting to Customer Success leadership, you will manage the full lifecycle from onboarding to retention and expansion, serving Operations and Finance stakeholders across organizations.

Qualifications

• 2+ years in an Account Management or Customer Success role, ideally in a B2B SaaS environment.
• Consistently met and/or exceeded revenue and/or retention targets.
• Experience managing client data within a CRM, and are familiar with highly consultative, short sales cycles.
• Excellent relationship-building skills with end users and C-level decision-makers.
• Action-oriented, results-driven, and able to work in a team environment.
• Autonomous and proactive, and able to seek guidance when needed.

Responsibilities

• Serve as the main point of contact for assigned accounts, owning the full post-sale journey and building relationships with Operations and Finance professionals at small, medium, and large, complex organizations.
• Retain and grow a rapidly expanding book of business.
• Serve as the expert consultant for your accounts on purchasing and payments best practices.
• Dig deep to understand clients’ business goals and educate them on leveraging their Order subscription.
• Proactively increase share of wallet while meeting revenue targets and mitigating churn.
• Collaborate with Operations & Product to translate feedback into platform improvements.
• Monitor Support ticket volumes and proactively escalate risk.
• Work with Management to understand analytical trends for clients.

Skills

Account Management

Customer Success

CRM

Relationship Building

Communication

Tools

CRM software

Job description

Order.co is hiring a Customer Success Manager to own post-sale, post-implementation experiences for a growing portfolio of customers. You will ensure ongoing value from the platform, deepen adoption, and position Order.co as a strategic partner in purchasing and payments operations.

Reporting to Customer Success leadership, you will manage the full lifecycle from onboarding to retention and expansion, serving Operations and Finance stakeholders across organizations.