Senior Customer Success Leader — Fully Remote, Growth

Constructor; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Stock options

Fully remote

Work from home stipend

Apple laptops

Training budget

Parental leave

Diversity & Inclusion

Job summary

Constructor.io is seeking a Customer Success Manager to join a rapidly growing team that helps customers increase revenue by improving search and product discovery on their sites and apps through our services.

You will own the customer journey from kickoff to value realization, build trusted executive relationships, translate technical concepts into business value, and lead strategic reviews that drive adoption and retention across enterprise accounts.

Qualifications

• Based in EMEA, ideally in France; fluency in French is a requirement.
• At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
• Experience working with complex enterprise organizations and building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives.
• Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs.
• Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.

Responsibilities

• Own the customer journey from project kickoff, launch, adoption, and ongoing value realization, ensuring customers achieve meaningful business outcomes and are delighted with the partnership.
• Build trusted relationships across complex enterprise organizations, engaging with stakeholders across engineers, data and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, as well as VP and C-level executives.
• Translate technical concepts, product capabilities, and performance data into clear business value, connecting Constructor’s work to outcomes such as conversion, revenue, customer experience, and operational efficiency.
• Plan and lead effective QBRs and EBRs that go beyond reporting, communicate measurable impact, facilitate strategic conversations, and align priorities and next steps.
• Identify risks, blockers, and changing customer priorities early; lead escalations with clarity and urgency by defining business impact and coordinating internal teams.

Skills

Customer relationship management

Executive presence

Stakeholder management

Strategic thinking

Problem solving

Job description

Constructor.io is seeking a Customer Success Manager to join a rapidly growing team that helps customers increase revenue by improving search and product discovery on their sites and apps through our services.

You will own the customer journey from kickoff to value realization, build trusted executive relationships, translate technical concepts into business value, and lead strategic reviews that drive adoption and retention across enterprise accounts.