Remote Customer Success Manager - Growth & Retention

Order; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employer-sponsored 401(k)

Remote work policies

Flexible time off

Wellness benefits

Job summary

Order.co is seeking a Customer Success Manager to own the post-sale and post-implementation experience for a growing portfolio. You will ensure customers realize ongoing value from the platform, deepen adoption, and view Order.co as a strategic partner in purchasing and payments operations.

You will report to Customer Success leadership and manage the full lifecycle from onboarding to retention and expansion, collaborating with Product, Operations, and Support to surface insights and mitigate

Qualifications

• 2+ years in an Account Management or Customer Success role in a B2B SaaS environment.
• History of meeting or surpassing revenue/retention targets.
• Experience managing client data within a CRM and working with consultative sales cycles.

Responsibilities

• Act as the main post-sale contact, guiding onboarding, adoption, retention and expansion.
• Retain and grow a rapidly expanding book of business.
• Serve as expert consultant on purchasing and payments best practices.
• Understand clients’ business goals and optimize use of Order subscription to meet them.
• Drive revenue growth while mitigating churn and building brand champions (NRR).
• Collaborate with Operations & Product to translate feedback into product improvements.
• Monitor support tickets and proactively elevate risks.
• Analyze account trends and identify strategic opportunities for clients.

Skills

Relationship management

Communication

CRM proficiency

Churn mitigation

Tools

CRM system

Job description

Order.co is seeking a Customer Success Manager to own the post-sale and post-implementation experience for a growing portfolio. You will ensure customers realize ongoing value from the platform, deepen adoption, and view Order.co as a strategic partner in purchasing and payments operations.

You will report to Customer Success leadership and manage the full lifecycle from onboarding to retention and expansion, collaborating with Product, Operations, and Support to surface insights and mitigate