Strategic Customer Success Manager: Drive Adoption & Growth

Protecht Group; Atlanta (GA); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible work environment

Career progression opportunities

Great Place to Work

Résumé du poste

Protecht is seeking a Customer Success Manager in Atlanta to own a portfolio of customers, drive adoption, and ensure ongoing value from our SaaS solutions. You’ll align with Sales, Product, and Support to deliver seamless customer experiences and measurable ROI.

The role emphasizes relationship building, data-driven insights, and collaboration across teams, with opportunities for growth in a fast-growing company.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar customer facing role.
• Strong relationship building and stakeholder management skills.
• Commercially minded, with experience driving retention, adoption, and growth.
• Data driven, with the ability to interpret customer insights and translate them into action.
• Highly organised and able to manage multiple accounts and priorities.
• Proactive, solutions focused, and customer obsessed mindset.
• Experience working with complex SaaS solutions, technology products, or B2B environments.
• Experience using CRM or customer success platforms.

Responsabilités

• Own and manage a portfolio of customers, acting as their trusted advisor and primary point of contact.
• Build strong, long term relationships by understanding customer objectives and aligning solutions to their needs.
• Drive product adoption, engagement, and value realisation through proactive customer success strategies.
• Partner with Account Managers to identify and support growth and expansion opportunities.
• Deliver regular business reviews, insights, and reporting to demonstrate impact and ROI.
• Act as the voice of the customer, feeding insights back to Product and internal teams.
• Collaborate cross functionally to resolve issues and continuously improve the customer experience.
• Support customer user groups and webinars.

Connaissances

Customer Success

Account Management

Relationship Building

Data Analysis

Organization

Communication

SaaS

B2B

Formation

Bachelor's degree

Outils

CRM platforms

Gainsight

HubSpot

Description du poste

Protecht is seeking a Customer Success Manager in Atlanta to own a portfolio of customers, drive adoption, and ensure ongoing value from our SaaS solutions. You’ll align with Sales, Product, and Support to deliver seamless customer experiences and measurable ROI.

The role emphasizes relationship building, data-driven insights, and collaboration across teams, with opportunities for growth in a fast-growing company.