Senior Enterprise Customer Success Manager - Remote Growth

Revenera; United States; Remote; USD 110,000 - 140,000; Full time

Job summary

Revenera is seeking a Senior Customer Success Manager to influence retention, growth, and long-term success across a portfolio of strategic enterprise accounts. You will drive adoption, value realization, and risk mitigation while collaborating with Sales, Product, Professional Services, Support, and Engineering.

You will engage executives through business reviews, lead strategic CS plans, and identify opportunities to expand revenue and reinforce customer loyalty across North American clients.

Qualifications

• Bachelor’s degree in a technology or business-related field.
• 5+ years of experience in technology, consulting, or enterprise account management roles within a software or technology company.
• Proven track record of driving revenue growth and customer retention within a SaaS, software, or technology environment.
• Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
• Strong business acumen with the ability to understand customer strategies, identify opportunities, manage risk, and connect solutions to measurable business outcomes.
• Exceptional communication, presentation, stakeholder management, and strategic thinking skills.
• Strong analytical skills with the ability to communicate insights and recommendations to both technical and executive audiences.
• Ability to navigate complex enterprise environments involving multiple stakeholders, business priorities, operational processes, and technical requirements.
• Proven ability to translate complex customer use cases and business challenges into actionable success strategies that deliver measurable value.

Responsibilities

• Own a portfolio of strategic enterprise customers, responsible for driving business outcomes and long-term value realization.
• Develop and execute Customer Success Plans that align customer objectives with measurable business outcomes, adoption strategies, and success metrics.
• Lead executive engagement through business reviews that demonstrate value, track progress, highlight risks, and identify future growth opportunities.
• Dri ve adoption and utilization of Revenera solutions to strengthen retention, improve customer outcomes, and accelerate expansion opportunities.
• Identify and advance growth opportunities by aligning Revenera capabilities to evolving customer business priorities and objectives.
• Implement proactive risk mitigation strategies that improve customer health, reduce churn risk, and protect recurring revenue.
• Build customer advocacy by increasing customer satisfaction, referenceability, and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, Professional Services, Product Management, Support, and Engineering to ensure seamless customer lifecycle execution.
• Influence account strategies by delivering data-driven customer insights and aligning resources to customer priorities.
• Translate complex customer use cases, technical requirements, and software monetization challenges into clear business value for executive stakeholders.
• Act as the voice of the customer to influence product direction, customer programs, and continuous improvement initiatives.

Skills

Stakeholder management

Analytical skills

Strategic thinking

Communication skills

Presentation skills

Education

Bachelor’s degree in a technology or business-related field

Tools

Salesforce

Gainsight

CRM tools

Job description

Revenera is seeking a Senior Customer Success Manager to influence retention, growth, and long-term success across a portfolio of strategic enterprise accounts. You will drive adoption, value realization, and risk mitigation while collaborating with Sales, Product, Professional Services, Support, and Engineering.

You will engage executives through business reviews, lead strategic CS plans, and identify opportunities to expand revenue and reinforce customer loyalty across North American clients.