Senior Customer Success Lead for Strategic Growth (Remote)

Flexera; Itasca (IL); Remote; USD 110,000 - 150,000; Full time

Job summary

Revenera is seeking a Senior Customer Success Manager to drive adoption, value realization, and long-term success across strategic accounts. You will collaborate with Sales, Product Management, Professional Services, Support, sponsors, and Engineering to ensure customers achieve desired business outcomes throughout the lifecycle.

This highly visible role emphasizes executive engagement, risk mitigation, and expansion opportunities, translating complex customer needs into measurable business

Qualifications

• Bachelor's degree in a technology or business-related field is preferred.
• 5+ years of experience in technology, consulting, or enterprise account management within a software or technology company.
• Proven track record of driving revenue growth and customer retention in SaaS/tech environments.
• Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
• Strong business acumen with ability to connect solutions to measurable outcomes.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical skills with ability to communicate insights to technical and executive audiences.
• Ability to navigate complex enterprise environments with multiple stakeholders.

Responsibilities

• Own a portfolio of strategic enterprise customers, driving business outcomes and long-term value realization.
• Develop and execute Customer Success Plans aligned with objectives, adoption strategies, and success metrics.
• Lead executive engagement through business reviews showing value, tracking progress, risks, and future growth opportunities.
• Drive adoption and utilization of Revenera solutions to strengthen retention and expansion opportunities.
• Identify and advance growth opportunities by aligning Revenera capabilities with evolving customer priorities.
• Implement proactive risk mitigation strategies to improve customer health and reduce churn.
• Build customer advocacy by increasing satisfaction, referenceability, and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, Professional Services, Product Management, Support, and Engineering.
• Influence account strategies by delivering data-driven insights and aligning resources to priorities.
• Translate complex customer use cases into clear business value for executives.
• Act as the voice of the customer to influence product direction and continuous improvement initiatives.

Skills

Strategic account management

Executive communication

Cross-functional collaboration

Risk mitigation

Data-driven insights

Education

Bachelor's degree in a technology or business-related field

Tools

Salesforce

Gainsight

Job description

Revenera is seeking a Senior Customer Success Manager to drive adoption, value realization, and long-term success across strategic accounts. You will collaborate with Sales, Product Management, Professional Services, Support, sponsors, and Engineering to ensure customers achieve desired business outcomes throughout the lifecycle.

This highly visible role emphasizes executive engagement, risk mitigation, and expansion opportunities, translating complex customer needs into measurable business