Senior Customer Success Leader (Remote)

Flexera; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Revenera is seeking a Senior Customer Success Manager to influence retention, growth, and long-term success across a portfolio of strategic enterprise accounts. You will work with Sales, Product Management, Professional Services, Support, Sponsors, and Engineering to ensure customers achieve their desired outcomes throughout the lifecycle.

This high-visibility role requires driving adoption, value realization, risk mitigation, and strategic expansion, with opportunities to shape customer

Qualifications

• Bachelor’s degree in a technology or business-related field.
• 5+ years of experience in technology, consulting, or enterprise account management within software/tech.
• Proven track record of driving revenue growth and customer retention in SaaS/tech.
• Proficiency with CRM and CS tools such as Salesforce and Gainsight.
• Strong business acumen with ability to connect solutions to outcomes.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to navigate complex enterprise environments with multiple stakeholders.
• Translate complex customer use cases into actionable success strategies.

Responsibilities

• Own a portfolio of strategic enterprise customers to drive long-term value realization.
• Develop and execute Customer Success Plans aligned with measurable outcomes.
• Lead executive engagements through business reviews to demonstrate value and identify growth.
• Drive adoption and utilization of Revenera solutions to strengthen retention and expansion.
• Identify growth opportunities by aligning Revenera capabilities with customer priorities.
• Implement proactive risk mitigation to improve customer health and protect recurring revenue.
• Build customer advocacy by increasing satisfaction and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, PS, PM, Support, and Engineering.
• Influence account strategies with data-driven insights and resource alignment.
• Translate complex use cases into clear business value for executives.

Skills

Strategic thinking

Stakeholder management

Communication

Analytical skills

Account management

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

Revenera is seeking a Senior Customer Success Manager to influence retention, growth, and long-term success across a portfolio of strategic enterprise accounts. You will work with Sales, Product Management, Professional Services, Support, Sponsors, and Engineering to ensure customers achieve their desired outcomes throughout the lifecycle.

This high-visibility role requires driving adoption, value realization, risk mitigation, and strategic expansion, with opportunities to shape customer