Strategic Customer Success Manager – Payer & Employer

Verily Health; United States; On-site; USD 113,000 - 170,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Verily Health is seeking a Customer Success Manager to foster relationships with key accounts in the payer & employer sector. You will handle client interactions, ensuring successful solution delivery.

The ideal candidate has over 8 years of experience managing existing clients, a bachelor's degree, and is customer-centric with excellent interpersonal skills. The salary range for this full-time position is between $113,000 and $170,000, plus bonuses and equity.

Qualifications

• 8+ years’ experience managing a book of existing clients as a Customer Success Manager.
• 5+ years’ experience managing high value, complex, and strategic partnership accounts.
• Proven track record of driving customer outcomes.

Responsibilities

• Build trusted relationships with executives and key stakeholders.
• Act as the point of contact for client interactions and reporting.
• Secure renewals and identify new revenue opportunities.
• Drive escalation of client issues and manage risk mitigation.

Skills

Customer-centric approach

Excellent interpersonal skills

Strong relationship management

Education

Bachelor’s degree or equivalent experience

Job description

Verily Health is seeking a Customer Success Manager to foster relationships with key accounts in the payer & employer sector. You will handle client interactions, ensuring successful solution delivery.

The ideal candidate has over 8 years of experience managing existing clients, a bachelor's degree, and is customer-centric with excellent interpersonal skills. The salary range for this full-time position is between $113,000 and $170,000, plus bonuses and equity.