Strategic CSM – Life Sciences & MedTech

Verily; California; On-site; USD 110,000 - 165,000; Full time

Job summary

Verily is actively seeking a Customer Success Manager for key Life Science & MedTech accounts. You will develop and nurture essential relationships with customer stakeholders to enable successful delivery and ongoing health of partnerships.

In this role you will manage executive engagements, create success plans, secure renewals, and identify expansion opportunities while tracking key metrics such as NRR, CSAT and time-to-value. Strong communication and organized approach required.

Qualifications

• 10+ years of experience managing a book of existing clients as a CSM or similar role.
• 5+ years managing high-value, complex partnership accounts.
• Customer-centric with excellent interpersonal and collaboration skills.
• Data-driven, organized, with strong written and oral presentation skills.
• Ability to work independently and collaboratively without formal authority.

Responsibilities

• Build trusted relationships with client executives and stakeholders to drive outcomes.
• Manage day-to-day client interactions, meetings, reporting, and ad hoc requests.
• Create and configure detailed success plans aligning use cases with goals.
• Secure renewals and identify new revenue opportunities to meet targets.
• Escalate issues, mitigate risk, and track CS metrics like NRR, NPS, and health.

Skills

Customer success management

Relationship management

Data-driven

Communication skills

Ownership

Time management

Job description

Verily is actively seeking a Customer Success Manager for key Life Science & MedTech accounts. You will develop and nurture essential relationships with customer stakeholders to enable successful delivery and ongoing health of partnerships.

In this role you will manage executive engagements, create success plans, secure renewals, and identify expansion opportunities while tracking key metrics such as NRR, CSAT and time-to-value. Strong communication and organized approach required.