Head of Customer Success, Payer & Employer

Verily Life Sciences LLC; United States; Remote; USD 137,000 - 206,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Verily Health is seeking a Head of Customer Success to lead a team of Account Managers overseeing Care Delivery accounts, including health plans, providers, employers and partners. You will drive onboarding, adoption, and renewals, aligning services with client goals to achieve measurable outcomes.

You will build executive relationships, drive retention and growth, and track customer health metrics while standardizing the account playbook.

Qualifications

• 7+ years of experience in healthcare, employer benefits or insurance industries.
• Proven track record of working with senior-level executives for client relationship management.
• Digital health / virtual care sales or account management experience.
• MBA or related advanced degree.

Responsibilities

• Drive retention and growth of Care Delivery solutions across health plans, providers, employers and partners by ensuring customers have the right services and governance to achieve results.
• Develop and maintain executive relationships with leaders at accounts to align goals and outcomes for Verily and customers.
• Track and report metrics related to customer experience, implementation progress, health, retention/renewal/expansion.
• Standardize the account playbook, onboarding, training, renewals, QBRs, advocacy, and tailor to customer needs.
• Recruit, train and develop account managers to achieve Care Delivery customer success metrics.

Skills

Senior executive relationships

Account management

Digital health sales

Communication

Problem solving

Education

MBA or related advanced degree

Job description

## Head of Customer Success, Payer & EmployerApply: Remote: Remote, United States: Full time: Posted Today: REQ-954# **Who We Are**Verily Health is a data platform and technology company purpose-built to power AI-enabled precision health solutions that accelerate research and improve care for individuals and communities. Uniquely positioned at the intersection of technology, data science, and healthcare, Verily transforms multimodal health data into insights, models, and actions that make healthcare more personalized, predictive, and precise.# **Description** The Head of Customer Success will lead a team of Account Managers who onboard, maintain and grow customer accounts for our Care Delivery business. Your team will be responsible for deepening the relationships, increasing product utilization and growing the adoption of new products and services across our customer base, including health plans, healthcare providers, employers and third-party partners. # **Responsibilities** * Drive retention and growth of Care Delivery solutions at health plan, healthcare provider, employer and third-party partner accounts by ensuring customers have the right services, support, and program governance to achieve results.* Develop and maintain executive relationships with leaders at our accounts that help Verily and its customers achieve their combined goals.* Track and report metrics related to customer experience including implementation progress, overall customer health, and retention/renewal/expansion.* Standardized our account playbook, including onboarding, training, customer success management, renewals, QBR execution and advocacy capabilities, and partner with the account management team to tailor them to meet customer needs.* Recruit, train and develop account managers in order to achieve Care Delivery customer success metrics. # **Qualifications** Minimum Qualifications * 7+ years of experience in healthcare, employer benefits or insurance industries.* Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits sector.* Excellent listening, communication, critical thinking, and problem solving skills.* Digital health / virtual care sales or account management experience. Preferred Qualifications * Health plan / payer experience.* Strong business and financial acumen; strong problem-solving, judgment and analytic skills.* Prior management experience in a fast-growing organization.* MBA or related advanced degree. Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States. The US base salary range for this full-time position is $137,000 - $205,500 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.*Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.* Verily Health Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.### Why Join UsBuild What’s Vital.At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health.Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being.Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create an environment where all Veeps feel included, feel a sense of belonging, and have opportunities to grow.If this sounds exciting to you, we would love to hear from you.