Senior Manager, Client Success

helloheart; United States; Remote; USD 145,000 - 165,000; Full time

Job summary

Helloheart in the United States seeks an experienced Enterprise Customer Success Leader to guide adoption, retention, renewals and expansion for large employer clients. You will nurture C-suite relationships, articulate value, and drive growth while coordinating with product and internal teams to improve outcomes.

Expect a strategic, fast-paced role with travel up to 40% for client meetings and account development.

Qualifications

• Experience in enterprise customer success or account management.
• Strong executive communication and relationship-building skills.
• Familiarity with renewal cycles and growth opportunities.
• Ability to collaborate with product and cross-functional teams.
• Comfort with using AI tools to optimize workflows.

Responsibilities

• Manage complex enterprise accounts across adoption, retention, renewals and expansion.
• Build trusted relationships with senior and C-suite stakeholders and align with their goals.
• Present value clearly and shape customer strategy with insights.
• Identify risks early and suggest actions for better outcomes.
• Partner with product to relay feedback and promote new offerings.
• Coordinate across internal functions and elevate strategic issues.

Skills

Enterprise AM

Executive communication

Cross-functional collaboration

Renewals

Growth strategy

AI tooling

Job description

Role overview

Lead strategic customer relationships for a health-focused service, owning the client lifecycle from adoption through renewal and growth. The role combines executive relationship management, commercial accountability, and customer advocacy, with close collaboration across internal teams to improve the user experience and support product planning.

Responsibilities

• Manage complex enterprise accounts, guiding client adoption, retention, renewals, and expansion.
• Build trusted relationships with senior and C-suite stakeholders and understand their organizational goals.
• Present the service's value clearly and use account insight to shape customer strategy.
• Identify risks early, challenge assumptions constructively, and recommend actions that support stronger outcomes.
• Partner with product colleagues to bring customer feedback into roadmap discussions and promote relevant new offerings.
• Coordinate across internal functions and elevate strategic account issues when needed.

Requirements

• At least four years of enterprise customer success or account management experience, including complex large-employer clients.
• Familiarity with employer healthcare environments and renewal cycles.
• Track record of meeting or exceeding recurring revenue and customer satisfaction goals.
• Strong executive communication, writing, presentation, organization, and relationship-building skills.
• Comfortable using AI tools and agents to handle workflows, analyze information, and review or improve outputs.
• Strategic, self-directed, adaptable, and effective in a fast-paced, cross-functional setting.

Benefits and work setup

The stated US base salary range is $145,000-$165,000 annually; the listing says this excludes equity and benefits. Candidates on the US East Coast are preferred. Travel may reach 40% for client meetings and account development.