Strategic CSM for Payer & Employer Accounts

Verily; United States; Remote; USD 113,000 - 170,000; Full time

Benefits offered by this job

Flexible work options

Competitive benefits

Equity opportunities

Job summary

Verily is seeking a Customer Success Manager for its payer & employer sector. The role involves managing client relationships, ensuring product adoption, and achieving customer defined outcomes.

The successful candidate will have over 8 years of experience, a Bachelor’s degree, and excellent interpersonal skills. The position offers a salary range of $113,000 - $170,000 plus bonus and equity.

Join us at Verily to innovate at the intersection of health and technology.

Qualifications

• 8+ years’ experience managing existing client relationships in a relevant role.
• Referenceable track record of success in Customer Success Manager roles.
• Ability to communicate efficiently with executives and key stakeholders.

Responsibilities

• Build trusted relationships with key client stakeholders.
• Create success plans aligned with customer objectives.
• Drive escalation of client issues for timely resolution.

Skills

Customer-centric approach

Strong relationship management

Interpersonal skills

Problem-solving under pressure

Education

Bachelor’s degree or equivalent experience

Job description

Verily is seeking a Customer Success Manager for its payer & employer sector. The role involves managing client relationships, ensuring product adoption, and achieving customer defined outcomes.

The successful candidate will have over 8 years of experience, a Bachelor’s degree, and excellent interpersonal skills. The position offers a salary range of $113,000 - $170,000 plus bonus and equity.

Join us at Verily to innovate at the intersection of health and technology.