Senior Customer Success Manager - Ad Measurement & Growth

DISQO; New York (NY); Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

100% covered Medical/Dental/Vision

Equity

401K

Generous PTO policy

Flexible workplace policy

Catered lunch and fully stocked kitchen

Job summary

A leading ad measurement platform is seeking a Senior Customer Success Manager to manage and renew client portfolios. This role focuses on ensuring clients achieve maximum value and ROI, collaborating across various teams to mitigate churn and drive product usage. The ideal candidate brings over 8 years of customer-facing experience and expertise in brand measurement. This position offers a competitive salary and a flexible hybrid work environment.

Qualifications

• 8+ years of customer-facing experience, including 5+ years of direct commercial responsibility.
• Strong presentation, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage, expand, and renew a dynamic portfolio of clients.
• Lead quarterly/bi-annual business reviews with clients.
• Negotiate contract terms and maximize ROI.

Skills

Customer-facing experience

Brand Measurement expertise

Presentation skills

Analytical skills

Education

BA/BS degree

Job description

A leading ad measurement platform is seeking a Senior Customer Success Manager to manage and renew client portfolios. This role focuses on ensuring clients achieve maximum value and ROI, collaborating across various teams to mitigate churn and drive product usage. The ideal candidate brings over 8 years of customer-facing experience and expertise in brand measurement. This position offers a competitive salary and a flexible hybrid work environment.