Strategic Customer Success Manager, Life Sciences

Claritas Rx

United States

Remote

USD 110,000 - 120,000

Full time

14 days+

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Job summary

Claritas Rx is seeking a Customer Success Manager to own strategic relationships with Life Science clients, driving value realization and renewal opportunities. You will partner with Delivery Directors and Project Managers to ensure successful onboarding, ongoing account health, and expansion across accounts.

You will lead customer-facing meetings, advocate for client pri orities, and work with Product on roadmap input.

Qualifications

Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
Strong analytical and problem-solving skills with a data-driven approach.
Exceptional written and verbal communication.
Advanced Microsoft Excel proficiency.
Proven ability to build and maintain strategic customer relationships.

Responsibilities

Be the primary accountability for customer success, value realization, and long-term growth.
Build and maintain relationships with executive sponsors and operational teams.
Lead onboarding alignment with Implementation and Delivery on objectives and success criteria.
Guide post-launch account health and escalate risks or issues.
Advocate for customer priorities inside the company and ensure visibility of requests and risks.
Drive adoption of Claritas Rx solutions and identify data-driven business impacts.
Lead customer-facing meetings and coordinate follow-up actions.
Collaborate with Product to feed customer-driven roadmap input.