Strategic Engagement Manager for Life Sciences SaaS

Cradle; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Generous equity

Benefits package

Career progression opportunities

Job summary

Cradle, a distributed biotech software company, is seeking an Engagement Manager within Customer Success to ensure the world's largest biotech and pharma customers realize value from Cradle's platform. You will own portfolio-level success, build relationships with senior stakeholders, and translate scientific impact into measurable business outcomes.

You will collaborate with Scientific Advisors, Account Executives, and Product teams to drive adoption, expansion, and strategic planning across

Qualifications

• 5–7+ years in enterprise client-facing roles in Life Sciences
• Proven ability to lead complex, multi-stakeholder programs
• Strong communication and organizational skills

Responsibilities

• Oversee post-sale success across global biotech and pharma customers.
• Define and track portfolio-level ROI and present progress to senior customer stakeholders.
• Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
• Understand customer budget cycles, licensing models, and R&D roadmaps to identify opportunities for growth and renewals.
• Partner with Account Executives to expand Cradle’s footprint across new business units and therapeutic areas.
• Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots.
• Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams.
• Inspire and lead cross-functional Cradle teams to deliver seven-star customer experiences.
• Act as primary escalation and coordination point for enterprise accounts.
• Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery.
• Partner with Product and ML teams to align customer strategic priorities and Cradle’s roadmap.
• Design and co-create training and education initiatives to empower scientists to succeed on the Cradle Platform.
• Advocate for Cradle’s customers internally without losing sight of delivery efficiency.

Skills

Enterprise client-facing

Program management

Executive stakeholder engagement

Biopharma R&D workflows

Education

MSc or advanced degree in Molecular Biology/Biotechnology/Bioengineering

Tools

SaaS deployments

Job description

Cradle, a distributed biotech software company, is seeking an Engagement Manager within Customer Success to ensure the world's largest biotech and pharma customers realize value from Cradle's platform. You will own portfolio-level success, build relationships with senior stakeholders, and translate scientific impact into measurable business outcomes.

You will collaborate with Scientific Advisors, Account Executives, and Product teams to drive adoption, expansion, and strategic planning across