Head of Customer Success & Growth

Clarion; New York (NY); Presencial; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct mentorship

Meaningful equity

Comprehensive benefits

Team culture

Impact at scale

Descripción de la vacante

Clarion, based in New York City, is seeking a senior Customer Success leader to manage post-sales accounts and grow revenue across strategic healthcare customers. You will own adoption, satisfaction, and renewal strategies, lead a dedicated deployment team, and collaborate with executives to drive expansion and value realization.

You will build roadmaps, oversee escalations, and conduct weekly and quarterly reviews, leveraging dashboards to spot risks and maximize retention.

Formación

• 5+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, including experience managing a team.

Responsabilidades

• Serve as the primary point of contact for our most strategic accounts after go-live.
• Build strategic roadmaps, identify expansion opportunities, and recognize new use cases.
• Act as the escalation point for customer questions, bugs, and operational issues, escalating to Forward Deployed Engineers when needed.
• Lead weekly syncs and quarterly reviews across the Deployment team, ensuring seamless communication between customers and internal teams.
• Track usage patterns with metrics dashboards, identify at-risk accounts, and proactively intervene to maximize account value.

Conocimientos

Stakeholder management

Team leadership

Revenue metrics (NRR)

Meeting facilitation

Technical triage & architecture

Descripción del empleo

Clarion, based in New York City, is seeking a senior Customer Success leader to manage post-sales accounts and grow revenue across strategic healthcare customers. You will own adoption, satisfaction, and renewal strategies, lead a dedicated deployment team, and collaborate with executives to drive expansion and value realization.

You will build roadmaps, oversee escalations, and conduct weekly and quarterly reviews, leveraging dashboards to spot risks and maximize retention.