Remote Life Science Customer Success Lead

Helix; California (MO); On-site; USD 162,000 - 218,000; Full time

Benefits offered by this job

Health insurance

Parental leave

401(k) matching

Well-being benefits

Flexible PTO

Remote options + home office stipend

Job summary

Helix is seeking an Associate Director, Customer Success (Life Science) to own end-to-end customer success across data licensing, sponsored testing programs, and clinical development engagements, as the primary relationship owner.

You will partner with Delivery and Technical teams, develop deep fluency in the Helix Research Network, identify upsell opportunities, and help shape the operating model and team growth for Life Science CS as the business scales.

Qualifications

• 10+ years managing strategic partner relationships in biopharma or life sciences related to RWD / data licensing, sponsored research/testing programs, or clinical development
• 3+ years of direct people leadership experience
• Highly organized with ability to manage multiple concurrent partner engagements and priorities
• Genuine curiosity about the product, data, and each partner's business goals

Responsibilities

• Own end-to-end customer success for Helix's Life Science data licensing business, sponsored testing programs, and clinical development engagements as the primary relationship owner across the portfolio
• Build strong relationships between Delivery/Technical teams to ensure implementation and technical delivery translate into a seamless customer experience
• Develop deep fluency in the Helix product and the Helix Research Network to proactively identify upsell and expansion opportunities
• Synthesize customer feedback into clear, actionable input for product and technical teams to improve the platform and data offerings
• Define and own the operating model for Customer Success within Life Science, including processes, cadences, and playbooks
• As Life Science customer volume grows, help shape and lead the team that supports it, including coaching and development of junior members

Skills

Partner relationships

People leadership

Stakeholder management

Communication

AI fluency

Education

Bachelor's degree in life sciences

Tools

AI tooling

Job description

Helix is seeking an Associate Director, Customer Success (Life Science) to own end-to-end customer success across data licensing, sponsored testing programs, and clinical development engagements, as the primary relationship owner.

You will partner with Delivery and Technical teams, develop deep fluency in the Helix Research Network, identify upsell opportunities, and help shape the operating model and team growth for Life Science CS as the business scales.