Strategic Customer Success Manager Lead
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Job summary
Sprout Social is seeking a Manager, Customer Success, Strategic to lead a high-value team within the Sales & Customer Experience organization. You will direct tenured Strategic Customer Success Managers, driving segment strategy with operational rigor and ensuring consistent performance across the portfolio.
You will own retention, risk management, and expansion initiatives, coaching through 1:1s and account planning, with a focus on delivering measurable business impact for global brands.
Job description
Sprout Social is seeking a Manager, Customer Success, Strategic to lead a high-value team within the Sales & Customer Experience organization. You will direct tenured Strategic Customer Success Managers, driving segment strategy with operational rigor and ensuring consistent performance across the portfolio.
You will own retention, risk management, and expansion initiatives, coaching through 1:1s and account planning, with a focus on delivering measurable business impact for global brands.
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