Enterprise Customer Success Manager, Key Accounts (Remote)

Sprout Social, Inc.; United States; A distancia; USD 92.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health & Wellness

Mental Health Support

401(k) with company match

Life and Disability insurance

Flexible PTO

Paid parental leave

Lifestyle Spending Account

Work From Home stipend

Volunteer time

Commuter benefits

Descripción de la vacante

Sprout Social, Inc. is seeking a Customer Success Manager for Key Accounts to own a portfolio of enterprise customers, drive adoption of our Social Intelligence platform, and grow revenue. You’ll manage executive relationships, uncover opportunities, and lead strategic reviews to ensure retention and expansion.

You’ll leverage AI tools to optimize daily tasks while focusing on high-impact, strategic work. The role emphasizes relationship-building with C-suite and marketing leaders, collaboration

Formación

• 4-6+ years in Customer Success, Account Management, or Sales in B2B SaaS
• 2+ years managing an Enterprise book of business
• Experience with upsell/cross-sell and renewals conversations
• Experience presenting to senior decision-makers
• Familiarity with Claude or Gemini AI platforms and using them to improve efficiency

Responsabilidades

• Own a book of ~60 Enterprise accounts, building relationships and driving adoption
• Grow the relationship with key stakeholders (C-level, directors, managers)
• Uncover opportunities, qualify leads, and defend revenue at renewal
• Lead Mutual Success Plan reviews, monthly syncs, and executive reviews
• Ramp new customers with onboarding and professional services
• Track usage and ROI to show value to clients
• Use AI tools to speed up prep, troubleshooting, and client messaging
• Hit quota and manage book with KPIs and compensation plan

Conocimientos

Enterprise book

Account management

B2B SaaS

Relationship building

Generative AI

Herramientas

Salesforce

Gainsight

Tableau

G-Suite

Descripción del empleo

Sprout Social, Inc. is seeking a Customer Success Manager for Key Accounts to own a portfolio of enterprise customers, drive adoption of our Social Intelligence platform, and grow revenue. You’ll manage executive relationships, uncover opportunities, and lead strategic reviews to ensure retention and expansion.

You’ll leverage AI tools to optimize daily tasks while focusing on high-impact, strategic work. The role emphasizes relationship-building with C-suite and marketing leaders, collaboration