Enterprise Customer Success Manager – Key Accounts

Sprout Social, Inc.; New York (NY); Presencial; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance

Paid time off

Equipment provided

Wellness program

Grow@Sprout program

Office locations in Chicago & Seattle

Descripción de la vacante

Sprout Social, Inc. is seeking a Customer Success Manager, Key Accounts in New York to manage a portfolio of large enterprise clients.

You will build deep relationships with C-level and marketing leaders, uncover expansion opportunities, and drive adoption of Sprout’s Social Intelligence platform. You will run strategic reviews, coordinate with Onboarding and Professional Services, and lead renewal conversations to protect revenue.

Formación

• 4+ years in Customer Success, Account Management, or Sales in B2B SaaS.
• 2+ years managing an Enterprise book of business.
• Proven ability to renew and expand Enterprise accounts.
• Experience with senior stakeholder influence.

Responsabilidades

• Own a book of ~60 Enterprise accounts and drive revenue growth.
• Build relationships with C-level executives and directors.
• Qualify opportunities and expand accounts through upsell/cross-sell.
• Lead reviews and adoption sessions to track usage and ROI.
• Collaborate with Renewal Managers to manage risk and retention.
• Use AI tools to speed up work while owning strategy.

Conocimientos

Enterprise accounts

Account management

Sales in SaaS

Relationship building

Churn reduction

Stakeholder management

Herramientas

Salesforce

Gainsight

Tableau

G-Suite

Descripción del empleo

Sprout Social, Inc. is seeking a Customer Success Manager, Key Accounts in New York to manage a portfolio of large enterprise clients.

You will build deep relationships with C-level and marketing leaders, uncover expansion opportunities, and drive adoption of Sprout’s Social Intelligence platform. You will run strategic reviews, coordinate with Onboarding and Professional Services, and lead renewal conversations to protect revenue.