Strategic Customer Success Manager: ITAM & FinOps

SHI International; Austin, Northern (TX, KY); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corp. in Austin, TX is seeking a Customer Success Manager to serve as a strategic advisor for managed services customers, driving adoption, retention, advocacy, and growth.

You will manage executive engagement, governance discussions, and coordinate across Sales, Solution Architects, Project Managers, Consultants, and Service Delivery teams to deliver measurable outcomes and recurring value.

Qualifications

• Bachelor’s degree or equivalent in Business, IT, Finance, Management, or related field.
• 5+ years in Customer Success, account management, or related roles.
• Experience managing executive-level customer relationships.
• Experience leading governance reviews, business reviews, and planning sessions.
• Experience in technology, software, cloud, managed services, IT Asset Management (ITAM) or FinOps.

Responsibilities

• Serve as the primary strategic contact for assigned customers.
• Develop trusted advisor relationships with executives and key stakeholders.
• Create and maintain customer Success Plans with measurable outcomes.
• Lead governance reviews and quarterly/annual business reviews.
• Own renewal readiness, retention strategies, and expansion opportunities.
• Coordinate cross-functional teams to ensure seamless customer experiences.

Skills

Executive relationships

Customer success

Account management

Strategic advisory

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Customer health scoring

Job description

SHI International Corp. in Austin, TX is seeking a Customer Success Manager to serve as a strategic advisor for managed services customers, driving adoption, retention, advocacy, and growth.

You will manage executive engagement, governance discussions, and coordinate across Sales, Solution Architects, Project Managers, Consultants, and Service Delivery teams to deliver measurable outcomes and recurring value.